Refund policy

Version of October 26, 2026.

When a refund is possible

A refund is possible if the service had outages on our side: a model was unavailable, requests were charged with errors, or a key wasn't created after payment. Support decides after a check.

How to request one

1. Contact support from the Telegram account linked to EniCloud.
2. Describe the problem: time, model, key (last 4 characters), invoice or purchase ID.
3. We'll check the logs and reply.

Refunds usually go back to your EniCloud balance. A refund to a wallet is possible in some cases, minus the network fee.

When there's no refund

• Requests the model completed successfully.
• Purchased prompts and .txt files: access is granted immediately.
• Gift and referral credits.
• A block for violating the terms of service.

Payment mistakes

If you sent the wrong amount, forgot the comment or paid after the invoice expired, contact support with the transaction hash and we'll credit it manually after a check.